Big Box Store - not recommend

Had an appointment with a big box store to go over what I wanted to do with the remodel. I made two trips, one to the store to design the kitchen the other was to my home to do a walk through with the contractor. After several weeks without an estimate I started emailing the person I worked with on the kitchen design about the estimate. After a couple months of emails back and forth I gave up. Would not recommend the big box store for remodel.